Car Paint Help & FAQs

An OEM code is the original paint code used by the manufacturer. It tells us the exact colour formula for your vehicle so we can mix the correct paint match.

Yes. Enter your registration and we will match your vehicle to the correct paint colour where available. This is the easiest and most accurate method.

You can search directly using your paint code. This is the most accurate way to ensure you receive the correct colour.

We mix paint to the original manufacturer formula. However, factors like age, sun exposure, and previous repairs can slightly affect how your car looks compared to fresh paint.

Clean the area, apply thin layers of paint, allow drying time between coats, and finish with lacquer if needed. Multiple light coats give the best result.

Yes for most repairs. Lacquer protects the paint and gives it a gloss finish to match your car.

Only if the scratch goes down to bare metal, plastic, or filler. Light scratches usually don’t need primer.

This is usually a blocked nozzle. Remove it and clear it with a pin or swap it with a spare nozzle. We can send replacements if needed.

Some paints (especially metallic or pearl) change depending on lighting and angle. Also, older paint on your car may have faded over time.

We supply touch-up pens, bottles, aerosol sprays, primers, lacquers, and full repair kits.

Touch-up pens are for small chips. Bottles are for slightly larger areas. Aerosols are best for bigger repairs or panels.

Yes. Some colours require multiple layers. In these cases, additional stages may need to be purchased separately.

UK delivery usually takes 2–4 working days from dispatch. Orders are made to order before shipping.

Yes, we ship worldwide. Delivery times vary depending on your location.

Yes. You will receive tracking details once your order has been dispatched.

Custom-made paints cannot be returned unless faulty or incorrect. Non-custom items can be returned unused within 28 days.

If the wrong colour was ordered by the customer, a replacement order will be required. If we made an error, we will fix it.

Refunds are issued for faulty items or incorrect orders supplied by us.

Contact us immediately with photos. We will arrange a replacement or solution quickly.

If your order hasn’t arrived, contact us and we’ll investigate with the courier.

Yes. Contact our team and we’ll guide you based on your repair size and vehicle.

We typically respond within 1 working day.

Include your order number, registration, paint code, and photos if possible. This helps us resolve your query faster.